Property Types

Understanding the property type is crucial because misclassifying this key component could invalidate your survey.

Defect Classification

Getting this right is crucial: Prioritise Safety above all, then Function, and finally Appearance.

Managing Expectations

Manage tenant expectations with clear communication and trust. We never promise upgrades, but will log all defects.

Urgent Maintenance Issues

What are they?

No Power

Report any property without power immediately to ensure prompt resolution.

Gas Leak

Report any gas leaks immediately to ensure safety and prevent hazards.

Sewerage Leak

Report any sewerage leaks immediately to prevent health hazards and property damage.

Exposed Electrical Wiring

Report exposed wires immediately to prevent accidents and ensure safety.

Pool Fencing

Report any non-compliant pool fence for any body of water over 300mm deep.

Water Penetration (Leak)

Report any water leak immediatley that cannot be isolated.

Defect Indicators

Safety

These defects relate to situations that pose a risk of injury or are life-threatening. Safety issues are categorized by their severity: Low: Potential to cause injury. Medium: Risk of injury. High: Life-threatening.

Function

These indicate that a component is not working as it should. An example given is a loose door handle.

Appearance

These defects relate to the visual condition of a component, where the aesthetic quality is compromised but not necessarily its safety or function. An example is cooking smoke stains on a ceiling.

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